🚀 Internship

• Starts Jun 30

Travel Experience Intern (Trips - 3 month)


29d ago

🚀 Off-cycle
💻 Remote
🤑 £25K
Rolling basis


We’re looking for an entrepreneurial and customer-centric intern to join us in building the world’s first platform for flight-free holidays this summer, looking after our customers and making sure they love their journeys, planning and delivering excellent holiday experiences. We need someone detail-oriented with excellent written and spoken communication skills. We need someone who isn’t afraid to jump right in and support us wherever needed: a fast learner with a proactive growth mindset who will thrive in an environment of changing priorities and high momentum.

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Area of Responsibilities

Customer Relations


  • Make sure our customers love their journeys, customising their holidays and supporting them in-trip via email, WhatsApp and phone.
  • Deliver and run trips, manage disruption and use customer feedback and your own knowledge and research to continually improve our product, routes and journeys.
  • Fulfil the manual elements of customer bookings by reliably purchasing the correct category, class and price of room and ticket across multiple legs
  • Craft customer stories from the trips you’ve led to share with our growing community of slow travellers.
  • Support our team in any area of the business needed, from customer service and sales, to marketing and community building, to product and data management.
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  • Belief in our mission and a passion for sustainability and/or slow travel
  • The ability to write beautifully creative and grammatically perfect travel content and great attention to detail
  • Excellent verbal and written communication skills, and a positive approach to interactions with our team and customers
  • Proficiency working with spreadsheets (Google Sheets/Excel) and comfort populating and organising data sets
  • An enthusiastic ‘can-do’ attitude and an agile approach
  • Customer service experience and/or operations experience in a high growth start-up or small team
  • Must be willing to work one to two weekends per month (in exchange for time back during the working week)

What would be great (but isn’t required)

  • Fluency/proficiency in French, Italian, Spanish and/or German
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  • An annual autumn Away Day
  • 20 days wherever: work when you like and where you like for most of the month - we’ll fund a day a week in a coworking space
  • 2 days together: join our team in the London office two days each month including our monthly social
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