🚀 Internship
Technical Services Intern (f/m/d)
Awin Global
1mo ago
London
Description
This is a year in industry placement for students between their 2nd and 3rd year who would like to gain professional experience in a technical role within the online marketing industry, also known as a 'year in business' or 'sandwich course'.
There are two separate teams within the Technical Services department: Integrations and Support. In very simple terms the first assists our new advertisers with technically integrating onto our networks while the latter provides Technical Support for the existing clients.
In both of the teams the Integrations / Support Assistant will be exposed to a range of duties with regards to providing support on the bespoke tracking system and its interface.
The successful candidate will have an interest in digital marketing and gain great professional experience whilst surrounded by a friendly and supportive team with all required training provided on site.
Area of Responsibilities
Responsibilities
- Providing support to our new Advertisers in application of our HTML/JavaScript tracking solutions
- Responding to technical queries raised via our ticketing system, generic support email address and group telephone line
- Working alongside colleagues within the Technical Services Department on key technical project areas throughout the year
- Become proficient in querying Awin databases using MySQL to assist in debugging tracking requests and interface issues
- Assist in performing test transactions to validate that advertiser’s tracking and/or publisher’s campaigns are performing as expected
- Adhering to our company’s Service Level Agreements
Whilst the above is a guide to general expectation of the role, we expect this position to evolve allowing you greater scope to gain both knowledge and experience within the online and affiliate market place.
As a hard-working member of the team, it is anticipated that you will in time use the skills developed in this role to form a solid basis for upward progression within the company.
Requirements
- Undergraduate who currently is studying an IT-related degree and possesses excellent computer literacy and has some previous customer service experience.
- Possess strong communication skills (both verbal and written)
- Great attention to detail and problem solving
- Ability to understand web languages such as basic HTML and JavaScript
- Strives to continually improve productivity and quality of work produced.
- Ability to work in a fast-paced and dynamic environment
- Ability to work harmoniously and effectively as part of a work team
- Understands the importance of processes and procedures and the application of these
You will be expected to have good understanding of affiliate marketing is and what we do in the industry for any role within Awin.
Education requirements
Benefits
- Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
- Working Wherever: Do you prefer to work from our cool office, from home, or in a completely different environment? With us, the choice is yours. We offer the flexibility to work wherever you want within our Awin locations.
- Welfare: We provide you with a life assurance, travel insurance and a private health insurance that covers several types of health, vision, and dental treatments. Furthermore, you can take advantage of our Cycle to Work Scheme or Season Ticket Loan.
- Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
- Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. You can also improve your English skills by participating in our local language course.
- Remote Working: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
- Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program and show your appreciation for colleagues who have gone the extra mile to support you.