🚀 Internship

Network Support Engineer Intern - Summer 2023 London (Meraki)

Cisco

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Yesterday

🚀 Summer

London

Rolling basis

Description

At Cisco Meraki, our Network Support Engineer Interns are key players within our team! They troubleshoot cases that cover the entire Meraki product line, including wireless access points, security appliances, switches and Systems Manager applications, "just like our full-time engineers!".

Our internship programme provides a steep learning curve within a fun & real-world working environment, resulting in a deeper understanding of networking, strong problem-solving skills and a proficiency in customer support that will sustain them for the rest of their careers. Interns become enthusiastic contributors of the Support team - and we look inquisitive and passionate individuals who are open to tackling any task and are pro-active in helping their team.

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Area of Responsibilities

Engineering

Responsibilities

Research and resolve issues reported by Meraki customers and partnersIdentify issues suitable for entry in the Meraki Knowledge BaseWrite, review, and release KB articlesAssist with lab testing work as needed for Meraki productsIdentify, reproduce` and document bugs
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Requirements

You should graduate in 2024 and be working towards a bachelor’s degree in Networking and Systems Administration, Computer Information Technology, Network Technologies, Computer Science, or a related subject area from a University/ College Boot Camp, Apprenticeship or a Netacad / Accredited Course - Not currently accepting master’s studentsDetailed understanding of networking fundamentals, e.g., ability to explain the functions of and differences among the link, network, transport, and application layers.A passion for assisting customers and problem-solving.Outstanding account management skills, follow-through, and problem-solving skillsResourcefulness and attention to detailExcellent written and verbal communication skills.
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