🚀 Internship

ICG Placement Production Support Placement Analyst, London (Europe, Middle East and Africa)


Oct 21

🚀 Placement Program


Rolling basis


You’re ready to bring your knowledge from the classroom to the boardroom, and Citi wants to help you get there. Whether it’s honing your skills or building your network, we know that success can’t come without growth. Our programs equip you with the knowledge and training you need to play a valuable role on your team, and establish a long-term career here. At Citi, we value internal mobility, and career growth is not a question of if, but when.

Citi’s Institutional Clients Group (ICG) is looking for Placement Analysts to join the Production Support Technology team. Our ICG Technologists support and enable the success of our trading businesses and by utilizing a broad range of technologies; our team is at the forefront of innovation. We seek to drive our systems and processes toward scalable, low-latency, high-frequency enterprise systems to support Citi and our growth strategy. Production Support plays an integral part in running and maintaining the production environment for all applications throughout the trade lifecycle, so that traders and middle office can confidently conduct business and service clients. Our production support analysts provide direct and constant interaction with the businesses we support, using their problem solving and technological skills to quickly resolve any technological issues, which can vary in severity and complexity and may impact Citi’s reputation or profits. Due to the nature of the role, working so close with both trading and other technical teams, production support analysts quickly become equipped with extensive business knowledge, as well as technical skills.

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Area of Responsibilities

Banking & Finance


A position in production support will involve the following:Providing exceptional technical support - It is production supports job to ensure that our revenue-critical systems are up, running, and functioning as expected. If they are not, then our analysts will work to detect the issue, minimize the impact, and return the system to a stable state. This might be through failover, segmenting off the infrastructure that’s having issue, or rolling back a defective change. If issues are not managed correctly, the impact on Citi’s reputation and finances could be catastrophic.Resiliency and capacity testing - We need to know that our applications can function in the event of a disaster (technical or natural), and can cope with ever increasing volumes, so that the business can continue to operate as normal. Our analysts put our systems to the test; simulating hypothetical situations that could impact our operation systems to understand limitations and build contingency plans.Improving Production Support Monitoring Techniques - Monitoring is vital to alert support to any issues within the production environment so they can resolve the issue as quickly as possible in order to limit user impact. * Organizational and operational efficiency improvements - Our analysts get involved in efficiency improvements to identify where tasks or processes can be automated or streamlined. Our past analysts have implemented solutions ranging from excel macros to python scripts and C# applications - it’s not just the developers who have the programming fun!Release / Change Management - Your development peers will be writing the application code for new functionality, but our production support analysts will be the ones to decide if it can be released into our live systems or not. With strong change management techniques, production support analysts help to protect the live systems from unnecessary harm and keep our trading platforms stable.
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* You are in your penultimate/final year of university* Expected to achieve or have achieved a 2:1 (or equivalent) at undergraduate level in any degree discipline.* You have an interest in business* You are fluent in a 2nd language (this is desirable but not essential)Who we think will be a great fit...We’re looking for motivated individuals, who are eager to grow their careers in Investment Banking. Successful candidates take pride in all aspects of their work and recognize that it is a reflection not just of the firm, but of themselves. We value diversity and so do you. We’ll also be looking for the following:* Commitment to personal growth and career development, a strong desire to learn, and success in team environments* Intellectual curiosity and proactive approach to searching for new and creative ideas* Strong communication, planning, and organizational skills* Desire to develop a deep understanding of the financial industry* Unquestioned commitment to integrity ethical decision-making* Interest in business
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