🚀 Internship

Global Customer Support Intern - German Speaking (f/m/d)

Awin Global

•

Aug 12

🚀 Off-cycle

London

Rolling basis

Description

As a Global Customer Support Assistant, you will be working closely with Micro-SMEs and start-ups in the DACH market at the most exciting and innovative affiliate marketing network. You will also provide the first line of support to some of the emerging Advertisers on the network and provide help on how they can make their programme a success.

Awin is passionate about developing people and progressing staff in the business. The Global Customer Support Assistant will receive training and hands-on experience that will equip them to be a highly valued member of an online and affiliate marketing team. On successful completion of the placement year and degree, Awin is keen to retain talented interns and progress them in the business.

Area of Responsibilities

Customer Relations

Responsibilities

Provide daily support for our small businessesManage bounced direct debit processesAssist with closing off account when requiredProvide valuable feedback to senior members of staff on pain points to help us streamline our offeringAttend industry events when required and network with clients

Requirements

Currently undertaking a degree relevant to digital or online marketing with a year in industry as part of the course.Fluent German and English speakerGood understanding of affiliate marketing and real interest in the industry.Exude a friendly and professional manner with confidence working with people at all levels and when communicating directly with clients.Possess excellent communication skills, both written and verbalBe highly organised and able to juggle several tasks simultaneouslyHave impeccable attention to detailExcellent computer literacy including MS Word, Outlook, Excel and PowerPoint